If you have not liked your experience of Tyco Fire & Integrated Solutions, or have cause for complaint about our product, services or staff, please let us know about it.

Details on how to make a complaint and our resolution time frames are given below

Your first contact

If you have a problem, or if our service has not met your expectations, our Customer Service Team will try to help you as quickly as possible, at the first point of contact. Some issues might require some investigation, and if this is necessary, we will agree a course of action with you. There are several ways to contact our Customer Service Team:

Telephone us :

0161 455 4400

Send a letter to this address:

Tyco Fire & Integrated Solutions, Tyco Park, Grimshaw Lane, Manchester, M40 2WL

Send us a fax:

0161 455 4459

Send us an e-mail to:

tfis.customerservice.uk@tycoint.com  

Fill in our form

You can also fill in the enquiry form below

Complaint Resolution Timeframes

Whether you complain to us over the phone, via e-mail or letter, we will try very hard to sort things out on the spot. We endeavour to acknowledge e-mails within 1 hour, and letters within 2 working days. We endeavour to resolve all complaints within 5 working days.

If your complaint is more complex, we might require a bit more time to investigate it. If so, we will let you know:

• What we need to do;
• Approximately how long it will take; and 
• What your reference number is, so that you can enquire about the progress of your complaint.

We will complete all investigations and provide you with a full response to your complaint within 30 calendar days.